AI Receptionist That Answers Every Call, DM and Text
Your customers don't care which channel they use. Some call, some send an Instagram DM, some text or WhatsApp. If any of those goes unanswered, they move on to the next business on their list.
DMclose builds you an AI receptionist that answers all of them, 24 hours a day. It picks up the phone, replies to DMs and texts, answers the questions you get asked every day, books appointments straight onto your calendar, and passes anything it shouldn't handle to a real person on your team.
We are an agency, not a software subscription. We build each receptionist around your business, your services and your way of talking to customers, then look after it for you.
Where businesses lose customers before they say hello
Calls go to voicemailWhen you are with a client, on another line or closed for the night, the phone rings out. Most people don't leave a message; they call the next business instead.
DMs and texts sit unreadInstagram DMs and texts pile up while the phone is ringing. By the time someone replies, hours later, the person has already booked somewhere else.
One person juggles every channelYour front desk answers calls, replies to DMs, checks people in and handles payments at the same time. Something always slips.
No follow-up after the first contactPeople who called to ask a question, or who booked and then went quiet, rarely get a follow-up. Those are the easiest bookings to win back, and the ones most often forgotten.
How it works
How your AI receptionist works
We build it around your business
Your services, prices, opening hours, policies and tone of voice. Nothing generic: every receptionist is a custom build, and we handle the phone and channel setup for you.
It answers every call, DM and text
Phone calls, Instagram DMs, WhatsApp and SMS, 24/7, in English. Callers get a natural voice conversation; messages get a reply within seconds.
It books appointments on the spot
It checks your calendar and books the appointment during the call or chat, then texts a confirmation.
It hands off to your team
When a caller asks for a person, or a question goes beyond what it should answer, it transfers the call or takes a message and alerts your team.
It follows up for you
Sends a summary of every call, texts follow-ups, and makes reminder, confirmation and follow-up calls so fewer bookings slip away.
What it sounds like
Example call: Tuesday, 7:15 pm, after the clinic has closed. Details are illustrative.
AI receptionistHi, thanks for calling Brightside Dental, this is the virtual assistant. How can I help?
CallerHi, um, I wanted to book a teeth whitening consultation. Are you even open?
AI receptionistWe're closed right now, but I can book that for you. Have you visited us before, or would you be a new patient?
CallerNew.
AI receptionistGreat, welcome. I have a consultation this Thursday at 5:30 pm, or Saturday at 10 am. Does either of those suit you?
CallerSaturday's good.
AI receptionistLovely. Can I take your name and the best mobile number? I'll text you a confirmation and a reminder the day before.
CallerSarah, it's the number I'm calling from.
AI receptionistPerfect, Sarah. You're booked for Saturday at 10 am. You'll get a text in a moment. Anything else I can help with?
What the AI handles, and what stays with your team
The AI handles
- Answering every inbound call, Instagram DM, WhatsApp message and text, 24/7
- Questions about services, prices, opening hours, location and policies, using the answers you approve
- Booking, rescheduling and cancelling appointments in your calendar
- Taking messages and sending your team a summary of each call
- Texting confirmations, booking details and follow-ups
- Reminder, confirmation and follow-up calls to people who have contacted you
Your team handles
- Callers who ask to speak to a person: the call is transferred to your team
- Complaints, refunds and anything sensitive
- Medical, legal or financial advice, which the receptionist never gives
- Any question outside the answers you have approved. It hands over instead of guessing.
AI receptionist FAQ
Is this a phone receptionist or a chatbot?
Both. The same AI receptionist answers phone calls with a natural voice, and replies to Instagram DMs, WhatsApp messages and texts. Your customers get the same answers whichever way they get in touch.
Can it transfer calls to a real person?
Yes. When a caller asks for a person, or the conversation needs one, it transfers the call to your team. If nobody is available, it takes a message and lets you know.
Can it book appointments during the call?
Yes. It checks your availability, books the appointment while the caller is on the line, and texts them a confirmation.
Does it make outbound calls?
Yes. It can make reminder and confirmation calls, and follow up with people who have contacted you, so fewer appointments are missed.
What languages does it speak?
English.
Is it an off-the-shelf tool?
No. DMclose is an agency. We build each AI receptionist for one business, write and test what it says, set up the phone and messaging side, and keep improving it after launch.